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Aftersales technical Support
We are happy to try to help you by telephone on 0871
4242 444 or by email to
.
However please help us to help you. Most telephone calls that
we receive are about products that do not turn out to be faulty,
there is just some issue with how to set the equipment up.
From experience it is very much easier to help you over the
phone
if you have
the
equipment
all set up as far as possible in front of you. Also it is much
easier to help the person who has had the issue with the equipment,
rather than a third person who does not really know what the
issue is.
If the equipment has to be returned to us please make
sure that it is well packed, sent by a delivery method
that requires a signature by us (we do not want to be
blamed if the carrier looses your equipment!) and include
a note of your name and address and proof of purchase
date (some of our products have a one year guarantee,
some have a two year guarantee). It may be easier for
you to download and fill in our Returns
Advice Note in Word although it is not a requirement.
Right click the "download" link below, and then
select "save target as..."
Returns
Advice Note in Word download (24Kb)
We know that calling different companies' technical helpdesks
can be very frustrating with long queues, or perhaps the
phone
not
being answered at all. We want to try to make your experience
of telephoning us as pleasant as possible.
Of course it is
always possible that many people will try to
telephone
at
the same
time which
means
that it is physically impossible for your call to be
answered by a real person immediately. If someone is
available
when
you
call
our technical
support,
which is our target, they will answer the phone directly. If all the lines
are in use, you will get an answering machine. Please leave
your contact details on the answering machine and you will
be called back as soon as possible, probably within an hour
or two at the maximum. If your call is answered by an auto
attendant that says "thank you for calling Retell, press
1 for sales, 2 for technical support etc.", then press
2 for technical support and what is written above still applies.
The technical support that you get before you order will
be the same throughout the life of the product. This is backed
by the many complimentary testimonials we get from existing
customers.
"I am the quality manager, and I have done quality
for a long long time, and the level of service that Retell
gave us was absolutely superb. I don’t pay compliments
if I don’t get the level of service."
Brian Wilson Ray Chapman Volvo
"We have found the telephone service and support at Retell
matches the quality of the product and consequently have
no hesitation in recommending Retell and their products."
P Newton - Director. Smiths (Cheadle) Ltd
"Retell's
support on the product through the roll out process was superb."
D Todd - Channel Strategy Ltd
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