Intelligent Recording Interface - more information:

• No compatibility worries. Gives perfect recordings from your telephone or turret whatever your telephone system, headset or handset
• Perfect balance between the two people talking, as connection is made to both the microphone and the loudspeaker in the handset or headset
• Offers the best audio quality of any method of connecting to the telephone in the world and is used in professional broadcasts
• Will always give perfect recordings from your headset or handset however the microphone or loudspeaker are wired as it has a 6 way selector for all types of headsets or handsets and for use with any telephone or turret
• Noise free ‘agent observe’ recordings, without any sound from the supervisor mixed in with the recordings of the agent and the customer, ideal for staff appraisals and telephone training
• The Intelligent Recording Interface's microprocessor prevents 'phantom' recordings of room noise between calls. Many phones are live even when they are on hook so all other telephone connectors and telephone taps from any manufacturer send these unwanted signals to be recorded as well. The IRI eliminates this
• Privacy button (lockable mute) with LED
• In use indicator light shows when you are on a call even if you are not talking. Stops people interrupting you when you are listening on the phone
• Compatible with all handsets or headsets that plug in with the common RJ11. We can custom make cables for you if your headset or handset uses different kinds of plugs, please ask us
• On/off hook detection
• High tech: contains 4 amplifiers, 3 automatic level controls and a microprocessor
• The IRI can adjust the volume of the customer in your handset/headset to a comfortable level, even if your telephone does not have this facility Listen for yourself to the sound quality
• Adjustable record level for each side of the conversation for fine tuning of recording quality
• Switchable tone injection to verify that the telephone is off-hook gives the ability (on most headsets and handsets) to keep recording onto the cassette even if both agent and customer stop talking, so that the supervisor can measure for how long the customer was kept waiting
• Easy upgrade from recording on cassettes to recording on your PC, as you can use the same IRI

Included:

• Retell 2 speed standard cassette recorder
• Power supply for recorder
• C120 cassette tape
• Earpiece for discreet listening
• Intelligent Recording Interface
• USB lead to power for the IRI from the PC and a power supply to power for the IRI from the mains (you can use either)
• Mono cable to connect the IRI to the recorder
• Instructions