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How has the recording of phone calls improved the profitability of other companies?

Looking for phone recorders but confused about which ones to buy?

Read in depth master classes to help you to choose...

Why do some phone recorders cost £20, some cost £200, and some £20,000?

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£300,000 contract won by a contract call centre because they can send recordings of phone calls to their clients

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Barclays Banks records phone calls in 140 Customer Service Sections across England at random

How Barclays Bank uses phone recordings and benefits...

Retell Best Sellers

More and more people are recording phones on their own PCs for £249.99 per seat.

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Read how you can record on cassette and have good sound quality..

Fully guaranteed analogue telephone call cassette phone recorder for £59.95 for home use.

See our specials page for many different stock clearance products...

Legality of the products

There are two issues when it comes to recording: is the piece of equipment legal purely as a piece of electronic equipment, and is it legal to use it to record telephone calls.

Legality as a piece of electronic equipment

The equipment that we sell is all CE marked to comply with European legislation for safety and electromagnetic emissions and immunity.
Part of this law is that the user should be protected from any potentially dangerous voltages. It is considered that the telephone line can have dangerous voltage from which the public needs to be protected. All of the connectors that we supply have an electronic "barrier" inside that is designed to meet the specification of protecting the user from 1000V for 1 minute. If you buy telephone connectors from Patrick Brothers, Phonapart or Maxview in stores such as Maplin be aware that they can either contain no barrier at all, or a barrier that will not withstand the specified voltages. This is legal due to a quirk in the law that they are not sold as a complete telephone recording kit, only as a connecting cable and you, as the consumer, make the combination of the recording connector and some other taperecorder. It would not be legal to sell these recording connectors with a taperecorder as a combination, or at least not without warnings on all the relevant parts about not touching any metal which would connect you to the potentially dangerous telephone line.

Legality to use the equipment to record telephone calls.

This is dealt with in the other pages in this section, which we have split into:



Further Information

'I never said that!' - the importance of telephone recordings. Read about the importance of recording telephone conversations for both customers and firms on the Financial Ombudsman Service website

Click here to open the article in a new window...

Retell cannot give you definitive legal advice, you have to contact the appropriate government department or your solicitor for that.

However, as part of our service to our customers we endeavour to collect on our web site relevant information so that Retell can be, as far as possible, a "one stop shop" of both recording equipment and advice on its use.

Please feel free to contact Retell for further information.

Alternatively go to Oftel's homepage: www.oftel.gov.uk or contact them direct at:

Oftel,
Export House,
50 Ludgate Hill,
London
EC4M 7JJ
Tel: 0345 145 000

and go to the Information Commissioner's Homepage : www.dataprotection.gov.uk or contact them direct at:

Information Commissioner,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF
Tel: 01625 545700

The DTI also has other relevant infomation on their website or contact them direct at:

DTI Enquiry Unit
1 Victoria Street
London SW1H OET
Tel: 020 7215 5000

While as accurate possible and given in good faith Retell cannot accept any liability for reliance by any person on legal information that we pass on.

 

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© Retell 2003

Retell Ltd, 53 Thames Street, Sunbury on Thames, Middlesex TW16 5QH, England
Tel: 01932 730890
Fax: 01932 780383
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